Mar 31 2009
Southern Comfort….
When I first moved down here I knew things were very different from what I was used to, but it took a few years to realize just how different the difference was and how deep it ran….
Looking at one example- the heating, and air conditioning supply houses- reveal a whole new world when it comes to customer service and business sense.
There is no, one stop shop, supply house here. There is no place that you can go and get everything you need to install a system in this city.
You cannot suggest new items to stock, or even order them here. They will tell you their headquarters will not allow them to order it and they will not even try!
It is bad enough so that most of the contractors around here order in parts and supplies from out of town…
Now one enterprising contractor has begun stocking his own items and selling to everybody. Oops, all those supply houses that were being idiotic left a huge door open that one business took advantage of.
All of the supply houses here are seeing a major loss of business from the economic disaster we are in ,and now because of their own poor planning they are losing even more business to one company that saw the potential.
We are talking about alot of supply houses here, and not just one or two.
It took me five tries just to find the heating and cooling unit I needed for this house. I took six stops to find one company that had the supplies I needed to install that system. It only took two stops to find a company that would build the few items I need that can’t be bought here at all.
Pretty sad!
Thomas H. Forthe
